SOLVD Instrument Solutions Inc

A unique sales and service partner

Trusted independent service partner for high-value laboratory instruments.  
Servicing all of North America and Europe
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ABOUT
With 10+ years experience offering an indepedent option to a costly, possibly unresponsive OEM; SOLVD is a trusted partner for preventative maintenance (PM), repair service, qualifications such as IQ,OQ,PQ and well as a proven choice lowest cost service maintenance agreements.

SOLVD engineers are key contributors for companies looking to control and reduce cost of select instrument maintenance while improving compliance for QC documentation and metrology. SOLVD offers as-found testing as well as many speciality validations including temperature, Fluorescence Polarization and wavelength specific validations as well as documentation reporting packages that often the OEM won't support.

Our goal is to help labs manage costs, stay in compliance and overall keep your instruments working well past OEM end of life.

Our customers enjoy transparent and open communication.  Instruments we service are listed in 1 of 4 catagories so our customers know upfront what they can expect when we service their instruments.  For most instruments, we have the parts, tools and expertise to support an instrument close or equal to the OEM.  This can include all qualification tests and all level of repairs. We also service many instruments which fall into our Hybrid catagory.  See below for more detailed info.

*SOLVD Instrument Solutions Inc is not affiliated with nor endorsed by any manufacturer unless specifically stated otherwise.

Why choose Solvd?

 

PROVEN EXPERIENCE

SOLVD Instrument Solutions Inc. has been providing independent service for plate readers, plate washers and the FLIPRTetra systems for over 5 years. Our core team that has over 10 years of independent service experience servicing GMP and QC labs across the US and Europe.

 

DEEP INDUSTRY EXPERTISE

Our team brings over 100 years of combined experience in the biotech and laboratory instrumentation space. Our team has worked as field service engineers, service managers, product managers and senior management at multiple OEMs in the industry. Our team has a broad knowledge base with automation, liquid handling, compound management and more. We understand the needs of the lab as well as the needs of metrology and balancing the needs of the asset management team for metrics and cost control.

 

STRONG CUSTOMER LOYALTY

95% of our clients are repeat customers, and many customers have been with us from the beginning. We are privileged that our core team has worked with many of the same customers for 10+ years —reflecting the trust and satisfaction we’ve earned.

 

CUSTOMER-FIRST PHILOSOPHY

Our mission is simple: win customers and keep them. We build long-term relationships through consistent service and care.

 

EXCEPTIONAL VALUE

We offer high-quality, responsive service at a fair and competitive price, ensuring you get reliable performance without overpaying. Our PMplus service programs and MISP (Multiple Instrument Service Prorgam) offer and unprecedented opportunity to save 50-75% from OEM service when looking at a 3-5 year program.

 

OUTSTANDING SUPPORT

Our team is committed to excellent customer service—quick to respond, easy to work with, and focused on keeping your instruments running smoothly.

SOLVD offers preventative maintenance (PM) service, repairs, qualifications such as IQ/OQ/PQ as well as various levels of service maintenance agreements.

Services

PLATE READER SERVICE

We offer preventative maintenance, repairs, service agreements, IQ,OQ,PQ for the plate readers below o Spectramax® brand plate readers by Molecular Devices Absorbance • Spectramax 190, 340PC, 240 • SpectramaxPlus384, Plus • Versamax • ***New models** ABS & ABSPlus Fluorescence • Gemini, Gemini XS • Gemini EM & Gemini XPS Luminescence • Spectramax L Multimode • Spectramax M series including the M2, M2e, M3, M4, M5, M5e • Spectramax I3x • Paradigm ***New Models***(limited services available- kindly enquire) • Spectramax ID3 and ID5 Other readers and systems • Flexstation I, II and III • Emax, EMaxPlus • Filtermax F3, F5 o Tecan plate readers F200, Infinite M200, M1000, Infinite 200Pro Safire, Sunrise, Spark o Biotek plate readers Synergy including Synergy 2, HT, MX - all Cytation 3 and Cytation 5 Epoch, Powerwave, ELX800, ELx808 o BMG plate readers FLUOstar, PHERAstar, CLARIOstar, POLARstar o Thermo Varioskan, Fluoroskan, Luminoskan o Thermo Nanodrop® 1000/2000/8000 NanoOne Nanoeight

PLATE WASHER SERVICE

We offer preventative maintenance, repairs, service agreements, IQ,OQ,PQ for the plate washers below o All Biotek models **Dye testing for IQ & OQ validation available** ELX405, 405LS, 405TS, EL406 Aquamax 2000 and Aquamax 4000 by Molecular Devices

SCREENING SYSTEMS

We offer preventative maintenance, repairs, service agreements, IQOQPQ for the specialty screening systems below (not all services are available for all models) Molecular Devices Flexstation, Flexstation II, Flexstation 3 o Molecular Devices FLIPR, FLIPRTetra, FLIPRPenta o Meso Scale Discovery (MSD) ***Limitations on services offered*** o Hammatsu FDSS ***Limitations on services offered***

OTHER INSTRUMENTS

We offer preventative maintenance, repairs, service agreements, IQOQPQ for the systems below (not all services are available for all models) • QC instruments o Molecular Devices Threshold o Stakmax plate stackers o Biostack, Biostack 3 and Biostack 4 plate stackers o BioMicroLab XL9, XL20, XL100, LabelPro, VolumeCheck 384 o SPT Dragonfly, Mosquito o Essen Incuyte – most older models o Specialty instruments EDC Biosystems ATS acoustic dispenser CP7200 Colony Picker Digilab MGII & All Microarrayers Kibron Instruments – Delta-8 and dIFT-2x

CALIBRATION SERVICES AND TOOLS

SOLVD offers recertification and calibration services for a variety of calibration plates as well as an offering of custom plates for sale. Recertify your Molecular Devices ABS1, FLR, or LUMI Spectratest plate; Biotek ABS and FLR plates, Bio-Rad Checkmark plate or any SND plate. We also offer our own plates such as the PYRO Temperature validation plate (with software); our own versatile ABS validation plate with software and use on any plate reader; a wide variety of custom validation plates for specific validations at any specified wavelength/s. Contact us for a quote and more detailed information. Member of A2AL.ORG

We help companies reduce cost for instrument maintenance and improve compliance.
Our engineers are knowledgeable, proactive and our customer service is second to none.

F.A.Q

Do you work with the manufacturers?

SOLVD is an independent company and has no relationships with any of the OEM mentioned unless specifically stated otherwise.  In most cases we compete with the OEM for providing service on instruments.  Our team leaders are very open and transparent about when 3rd party service is a good option and when the lab should stay with the OEM.  For many larger labs and/or qualified (GMP) labs we recommend using the OEM for certain services and 3rd party for certain services.  A Hybrid approach can be a solution that improves responsiveness, controls costs and maintains the highest quality of service.

Are there any negatives for my data or instrument performance when using 3rd party service?

Many customers who are concerned about 3rd party service have their their concerns amplified by the OEMs - "the 3rd party company doesn't know how to work on these systems, they will ruin the warranty and possibly affect the data..." Perhaps there was a bad experience with 3rd party in the past or just a story of bad service.  Most often there is simply an opinion that only the OEM can do a good job servicing my equipment.  This puts great pressure on the lab and company to be locked into spending excessive amounts on routine maintenance when viable alternatives using qualified 3rd party to save 20-40% on service and maintenance costs.

The truth is most 3rd party companies have service engineers that used to work for the OEM and they know a good amount about PMs, basic service and qualifications.  The biggest challenge with 3rd party is when the FSE specialist for leaves the company and there is a struggle to train new engineers at a high level.  Every customer should ask if the FSEs have completed a training program and can provide a training certificate.  

The other 2 issues are parts and software.  Most 3rd party service companies aren't allowed to buy parts from the OEM.  Often times the OEM restricts sales of parts and software to lock out used instrument resellers and 3rd party service providers.  Some 3rd party companies can offer qualifications and full PM service with full repair service.  It's very dependent on parts supply and the customer's willingness to accept select refurbished parts when needed.  Software upgrades will also be limited when using 3rd party companies.

Carefully balancing the costs, needs of the lab for compliance and available capabilities within the 3 party provider will ensure the lab receives the best service, at the most sustainable costs possible.   

Contact

  • Danvers, Massachusetts, United States
  • 3 Electronics Ave
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